Receive customer messages and send timely support replies through the official WhatsApp Cloud API.
What this integration does
Receive customer messages and send timely support replies through the official WhatsApp Cloud API. Connect a Meta WhatsApp Business number to receive customer messages, send free-form replies during the customer support window, and deliver approved templates when a conversation is no longer open.
Available workflow actions
4 actions are available to tools and agents.
- Receive message webhooks Use this WhatsApp capability inside a workflow or agent action.
- Send support-window replies Deliver workflow output through the connected WhatsApp account.
- Send approved message templates Deliver workflow output through the connected WhatsApp account.
- Mark inbound messages as read Keep WhatsApp aligned with decisions made during the workflow run.
Before you connect
Category
Communication
Authentication
Manual Access Token
What you'll need
A Meta app with WhatsApp Cloud API enabled, a WhatsApp Business Account and phone number ID, an access token, app secret, and private webhook verification token.
